For corporate rate agreements or group bookings, please contact our team | stay@unitedplaces.com.au
For media inquiries, partnerships, collaborations, or event opportunities with United Places Hotel, please contact Nathan Cowan | nathan@unitedplaces.com.au
Best Available Rate Bookings
Cancellations must be made at least 7 days prior to arrival to avoid charges. If cancelled within 7 days of the check-in date, 100% of the accommodation cost will be charged. All payments within this period are non-transferable and non-amendable.
Special Event Periods
Bookings during special event periods require full pre-payment at the time of reservation. All payments are non-refundable and non-transferable.
2025
September: 26th – 27th
October/November: 31st – 4th
December: 25th – 26th, 31st
2026
January: 1st
January/February: 19th – 1st
March: 5th – 8th
AFL Grand Final – TBC
October/November: 30th – 3rd
December: 25th – 26th, 31st
2027
January: 1st
Advance Purchase – ‘Look Ahead Book Ahead’
Bookings must be made at least 14 days prior to arrival. Full payment is required at the time of booking. This rate is non-refundable and non-transferable. Subject to availability and cannot be combined with any other offer.
Extended Stay – ‘Stay A Little Longer’
Available for stays of 4 nights or more. Cancellations must be made at least 14 days prior to arrival to avoid charges. Full payment will be charged 14 days before arrival, all payments within this period are non-transferable and non-amendable. Subject to availability and cannot be combined with any other offer.
Promotional Rates
All promotional rates are full pre-payment at the time of reservation. All payments are non-refundable and non-transferable. Subject to availability and cannot be combined with any other offer
All cancellation requests are to be sent via email to stay@unitedplaces.com.au.
Check-in time: 2pm – 11pm
Check-out time: 11am
Luggage Storage
Complimentary luggage storage is available at Reception for your convenience, both before check-in and after check-out.
Early Check-In & Late Check-Out
Requests for early check-in or late check-out are subject to availability and should be made at least 24 hours in advance. While we’ll do our best to accommodate, keep in mind additional charges or a full night’s rate may apply depending on room availability.
All amendment requests, including changes to booking dates, must be submitted via email to stay@unitedplaces.com.au.
Please note that all amendments are subject to the availability of suite types and the prevailing rates at the time the request is made. While we will make every effort to accommodate your preferences, we cannot guarantee the availability of specific suite categories or original pricing. Should the revised booking reflect a higher rate than the original reservation, the difference will be payable in full upon check-in.
A valid credit card is required at the time of booking and must be presented upon check-in for verification. A pre-authorisation will be placed on the card at check-in to cover any incidental charges incurred during your stay.
Accommodation charges will be processed in accordance with the terms and conditions confirmed at the time of booking. In the event of a cancellation where fees apply, the credit card provided at the time of booking will be charged accordingly.
Reservations made with four or more suites are considered group bookings and are subject to the following conditions:
Children and infants under 10 years of age may stay free of charge when sharing a suite with parents, provided existing bedding and linen are used and the suite’s maximum occupancy is not exceeded.
Rollaway beds are available for an additional charge of $100 per night. Subject to availability, limited capacity per suite and requested prior to arrival.
Infant beds (cribs) are available free of charge, upon request, subject to availability and requested prior to arrival.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017.
Please note a credit card surcharge of 1.75% applies to all Mastercard and Visa payments, and 2% for American Express payments.
A physical credit card is required upon to enable a pre-authorisation.
The hotel offers complimentary on-street parking; however, we kindly ask guests to observe local parking signage. Ample street parking is available along Domain Road and Birdwood Avenue, just a one-minute walk from the property, and is suitable for overnight parking.
Alternatively, several secure parking facilities are located within a 15-minute walk of the hotel. Please note that United Places Hotel does not offer private on-site parking. Our concierge team will be pleased to assist with further information and directions, should you require assistance.
Pets are not allowed within the hotel premises, including guest rooms and public areas. If you’re travelling with an assistance dog or would like to discuss your circumstances, please contact our team in advance | stay@unitedplaces.com.au
Individual products will be fulfilled either through United Places Objects or one of our Brand Partners.
Please refer to the ‘Terms and Conditions of Sale’ below for individual suppliers ‘Exchange and Refund Policy’
Order Confirmation
Once your order has been placed and payment has been made an order confirmation will be forwarded to you in acknowledgement of receipt.
Lead-Time
Once your order has been received and has progressed with our suppliers, our team will advise an estimated completion date by email. Please contact stay@unitedplaces.com.au for current lead times, these can vary through the course of the year with peaks in demand.
If your order is lost or damaged in transit, please contact stay@unitedplaces.com.au within 7 working days of placing your order. Inspection of all furniture and lighting products is required on delivery. Any damage must be notified to United Places within 24 hours of delivery. We will not be responsible for any damage unless we are notified within the time period specified. Please email stay@unitedplaces.com.au along with all order details and any images of the damage.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017. When purchasing from United Places Objects Store your financial details are passed through a secure server using the latest 128bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. Please note that all international order will be processed in Australian dollars and we only accept Visa, Mastercard.
Delivery costs on all orders will be itemised at checkout.
If your order is being shipped via one of our brand partners, please note delivery lead times are subject to change.
Please be mindful during these unprecedented times there may be shipping delays out of our control. We apologise for any inconvenience caused and are doing our best to have your orders shipped as soon as possible.
Standard Shipping; Order delivered within 3-8 business days with Australia Post.
Express Shipping: Order delivered within 1-3 business days with Australia Post.
Exchange and Refund Policy
Please choose carefully as we do not offer refunds for change of mind on orders that are fulfilled through United Places Objects.
United Places Objects Store will accept exchanges for all full priced items (excluding art) if returned within 7 days of originally receiving your order.
We will only accept products in their original condition, accompanied with the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. We are not able to offer any exchanges or refunds on selfcare, linen and clothing, due to hygiene reasons. Goods will be inspected upon return and exchanges will be issued for the original value of the product only — excluding any shipping cost. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. All items are quality controlled and checked for any faults before being dispatched.
If you would like to exchange your order, please email stay@unitedplaces.com.au to request an exchange form. Please note, no exchanges will be processed without the completed form.
Exchange and Refund Policy
Please choose carefully as we do not offer refunds or exchanges on any orders that are fulfilled through brand partners (Apparentt).
Timber Furniture Warranty
Our 5-year warranty covers the structure of timber items. With intended use, we expect our quality timber furniture to last a lifetime. All products should be moved and lifted with care. Environmental factors can negatively effect the appearance and functionality of your furniture, causing changes such as expansion of the timber, bowing, shrinkage, splitting and colour change which cannot be warranted. We only use the highest quality of finishes, which are subject to everyday use, wear and tear and they cannot be warranted. Please refer to our care instructions to best look after your piece.
Lead Times
Lead times for production vary but are generally around 8 – 10 weeks.
Broached Collections consist of applied arts objects. The works are unique, limited edition pieces which may include variations, patina’s, textures, fastenings and other features that are not found in traditional, “new” furnishings. If you do not accept these Terms & Conditions, then we may not process your Order.
Exchange and Refund Policy
Please choose carefully as we do not offer refunds or exchanges on any orders that are fulfilled through brand partners (Broached Commissions).
Lead Times
Lead times for production vary but are generally around 4 – 6 weeks.
ACKNOWLEDGEMENT OF COUNTRY
United Places Hotel Botanic Gardens respectfully acknowledges and honours the Traditional Owners of the land on which we reside, the Wurundjeri people of the Kulin Nation and pays respect to their Elders, past and present as custodians of this land.
