For corporate rate agreements or group bookings, please contact our team | stay@unitedplaces.com.au
For media inquiries, partnerships, collaborations, or event opportunities with United Places Hotel, please contact Gerard Arumi at stay@unitedplaces.com.au
Best Available Rate Bookings
Cancellations must be made at least 24 hours prior to arrival to avoid incurring charges. If the reservation is cancelled within 24 hours of check-in, the first night’s accommodation cost will be charged. All payments within this period are non-transferable and non-amendable.
Advance Purchase – ‘Look Ahead Book Ahead’
Bookings must be made at least 14 days prior to arrival. Full payment is required at the time of booking. This rate is non-refundable and non-transferable. Subject to availability and cannot be combined with any other offer.
Extended Stay – ‘Stay A Little Longer’
Available for stays of 4 nights or more. Cancellations must be made at least 14 days prior to arrival to avoid charges. Full payment will be charged 14 days before arrival. All payments within this period are non-transferable and non-amendable. Subject to availability and cannot be combined with any other offer.
Promotional Rates
All promotional rates require full pre-payment at the time of reservation. All payments are non-refundable and non-transferable. Subject to availability and cannot be combined with any other offer.
All cancellation requests are to be sent via email to stay@unitedplaces.com.au.
Check-in time: 3pm
Check-out time: 11am
Please note that the reception is not staffed between 11pm and 7am. An after-hours phone service (24 hours) is available.
Luggage
Complimentary luggage storage is available at reception for your convenience, both before check-in and after check-out.
Early Check-In & Late Check-Out
Requests for early check-in or late check-out are subject to availability and should be made at least 24 hours in advance. While we’ll do our best to accommodate, keep in mind additional charges or a full night’s rate may apply depending on room availability.
All amendment requests, including changes to booking dates, must be submitted via email to stay@unitedplaces.com.au.
Please note that all amendments are subject to the availability of suite types and the prevailing rates at the time the request is made. While we will make every effort to accommodate your preferences, we cannot guarantee the availability of specific suite categories or original pricing. Should the revised booking reflect a higher rate than the original reservation, the difference will be payable in full upon check-in.
A valid credit card is required at the time of booking and must be presented upon check-in for verification. A pre-authorisation will be placed on the card at check-in to cover any incidental charges incurred during your stay.
Accommodation charges will be processed in accordance with the terms and conditions confirmed at the time of booking. In the event of a cancellation where fees apply, the credit card provided at the time of booking will be charged accordingly.
Children between 4-12 years may stay when sharing a suite with their parents, provided existing bedding and linen are used. Please note that there is a maximum of two additional children per suite.
United Places does not provide rollaway beds. If the additional children are not sharing bedding with their parents, a separate room, charged at the applicable room rate, will be required.
Infants between 0-3 years are offered a cot free of charge in a suitable suite type, subject to availability and requested at time of booking.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).
Please note that a credit card surcharge of 1.5% applies to all payments made with Mastercard or Visa, and a surcharge of 2.75% applies to all payments made with American Express.
A physical credit card is required upon to enable a pre-authorisation.
The hotel does not have private on-site parking. On-street parking is available along Domain Road and Birdwood Avenue, just one-minute walk away.
Our sister hotel, The Royce (located 10 minutes away on foot) offers secure valet parking for $70.
Pets are not allowed within the hotel premises, including guest rooms and public areas. If you’re travelling with an assistance dog or would like to discuss your circumstances, please contact our team in advance | stay@unitedplaces.com.au
Individual products will be fulfilled either through United Places Objects or one of our Brand Partners.
Please refer to the ‘Terms and Conditions of Sale’ below for individual suppliers ‘Exchange and Refund Policy’
Order Confirmation
Once your order has been placed and payment has been made an order confirmation will be forwarded to you in acknowledgement of receipt.
Lead-Time
Once your order has been received and has progressed with our suppliers, our team will advise an estimated completion date by email. Please contact stay@unitedplaces.com.au for current lead times, these can vary through the course of the year with peaks in demand.
If your order is lost or damaged in transit, please contact stay@unitedplaces.com.au within 7 working days of placing your order. Inspection of all furniture and lighting products is required on delivery. Any damage must be notified to United Places within 24 hours of delivery. We will not be responsible for any damage unless we are notified within the time period specified. Please email stay@unitedplaces.com.au along with all order details and any images of the damage.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017. When purchasing from United Places Objects Store your financial details are passed through a secure server using the latest 128bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. Please note that all international order will be processed in Australian dollars and we only accept Visa, Mastercard.
Delivery costs on all orders will be itemised at checkout.
If your order is being shipped via one of our brand partners, please note delivery lead times are subject to change.
Please be mindful during these unprecedented times there may be shipping delays out of our control. We apologise for any inconvenience caused and are doing our best to have your orders shipped as soon as possible.
Standard Shipping; Order delivered within 3-8 business days with Australia Post.
Express Shipping: Order delivered within 1-3 business days with Australia Post.
Exchange and Refund Policy
Please choose carefully as we do not offer refunds for change of mind on orders that are fulfilled through United Places Objects.
United Places Objects Store will accept exchanges for all full priced items (excluding art) if returned within 7 days of originally receiving your order.
We will only accept products in their original condition, accompanied with the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. We are not able to offer any exchanges or refunds on selfcare, linen and clothing, due to hygiene reasons. Goods will be inspected upon return and exchanges will be issued for the original value of the product only — excluding any shipping cost. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. All items are quality controlled and checked for any faults before being dispatched.
If you would like to exchange your order, please email stay@unitedplaces.com.au to request an exchange form. Please note, no exchanges will be processed without the completed form.
Exchange and Refund Policy
Please choose carefully as we do not offer refunds or exchanges on any orders that are fulfilled through brand partners (Apparentt).
Timber Furniture Warranty
Our 5-year warranty covers the structure of timber items. With intended use, we expect our quality timber furniture to last a lifetime. All products should be moved and lifted with care. Environmental factors can negatively effect the appearance and functionality of your furniture, causing changes such as expansion of the timber, bowing, shrinkage, splitting and colour change which cannot be warranted. We only use the highest quality of finishes, which are subject to everyday use, wear and tear and they cannot be warranted. Please refer to our care instructions to best look after your piece.
Lead Times
Lead times for production vary but are generally around 8 – 10 weeks.
Broached Collections consist of applied arts objects. The works are unique, limited edition pieces which may include variations, patina’s, textures, fastenings and other features that are not found in traditional, “new” furnishings. If you do not accept these Terms & Conditions, then we may not process your Order.
Exchange and Refund Policy
Please choose carefully as we do not offer refunds or exchanges on any orders that are fulfilled through brand partners (Broached Commissions).
Lead Times
Lead times for production vary but are generally around 4 – 6 weeks.
Our personalised concierge service is available around the clock to individualise the U.P. guest experience
